Fairfax Honda Summary
Fairfax Honda is a part of the Rosenthal organization. It is a member of the Better Business Bureau since 1998. Fairfax Honda is located on Main Street in Fairfax, Virginia near Fairfax Courthouse and approximately 5 miles from Fair Oaks Mall. It is located near Route 66, 123, and Route 50.
The General Manager is Carey Schwab. They boost a friendly sales and service staff. Fairfax Honda’s closest competition is Bill Page Honda and Honda of Tysons Corner.
According to fairfaxhonda.com, they have 705 new Honda cars and trucks in stock. They also show 116 used vehicles in stock. This report was conducted on 3/20/2007. Compared to Honda of Tyson's Corner who shows 383 new Honda, Fairfax Honda has twice the number of new Honda cars in stock.
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11020 Main St
Fairfax, 22030
(703) 934-8500
Internet Manager:
Mike Simmons
Service Manager:
Oscar Ortiz
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Sales Hours
| Mon-Sat |
9:00 AM - 9:00 PM |
| Sun |
12:00 PM - 6:00 PM |
Service Hours
| Mon-Fri |
7:00 AM - 7:00 PM |
| Sat |
8:00 AM - 5:00 PM |
| Sun |
Closed |
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OIL CHANGE
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By kenny | 7/12/07 at 4:40 PM
I was a happy and satified customer when I bought my Odessy from Fairfax Honda last year, so this past May, 2007 I brought my Honda Accord in for an oil change thinking that I will get HONDA OIL but when i pick up the Honda I notice there is a Castrol sticker on upper left windshield. I called Julio Cepeda back, I was told that indeed the oil is Castrol and Julio was kind enough to inform to REQUEST for Honda oil the next time. Today I brought in my Odessy and requested for Honda oil, Joe Slaughter did make a note of my request. I picked up my Odessy an hour and 15 minutes later and compare the invoices between today and the one from May of this year, the part numbers and descriptions were indentical...so I called Joe back, He then put me on hold to check with the technician, Joe came back and confirmed it was Castrol and offer to change oil to Honda oil and appologies for the inconvience, I told Joe that I could not come back today but will come when I have time. Five minutes later, Joe calls back and said that He has talked to the Part dept. and now said the oil was Honda oil. Either Julio Cepeda or Joe Slaughter did not tell me the truth so I decided to talk to Oscar Ortiz. Oscar promises to call me back after he talk to the technician. He called back 4 hours later to tell me that the technician now said that he used Honda oil!!!!! So now the technician has joined the TEAM of people who did not understand how to take care of customers. Trust is the key word and princible of my satifaction, I'm now "completely and totally UNSATISFIED customer.
Many thanks.
Kenny.
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